We’ve taken steps to make sure we’re ready if you need usYour safety is our priority. As the coronavirus (COVID-19) situation continues, we want to keep you updated on what we’re doing for your safety, the safety of the general public and our staff.
How we’re responding to coronavirus COVID-19?
- Home How we’re responding to coronavirus COVID-19?
We’ve taken steps to make sure we’re ready if you need us
UPDATED 3rd April 2020.
Are you still supplying your services?
In line with the IAAF (Independent Automotive Aftermarket Federation) announcement on the 25th March 2020 who sort and had it clarified by the UK Government that motor vehicle repairers should continue to trade our technicians are still available to supply our services as usual. We are of course prioritising keeping vehicles in a roadworthy condition (i.e. engine carbon cleaning and DPF cleaning services)
What is your COVID-19 safety procedure?
Our technicians are taking extra care to follow health advice and the latest guidelines at all times.
This starts with the current advice of social distancing and we ask kindly that all our clients respect this government directive as well. It is recommended during our technicians visit that they are left alone to complete the work thus reducing any risk of potentially spreading the virus should it be present.
In addition, our technicians will wear disposable gloves. They will use antibacterial wipes or antibacterial spray with paper roll (such as Kitchen roll or Blue roll) to wipe your vehicle key, door handles, steering wheel and gear stick prior to commencing any work. At the end of the job a repeat antibacterial wipe down of any door handles and interior components the technician has touched on your vehicle will be completed. Finally, all tools and diagnostics equipment that have been used will be cleaned in preparation for the next job.
How are you assisting Key Workers?
As a matter of assisting the nation we are prioritising Key Workers who require our services. This means that non-key worker’s booking may need to be rescheduled at short notice to accommodate a Key Worker. NOTE: To ensure this offer is not abused Key Workers will be asked to provide their ID before we can prioritise their booking.
Are you limiting payment methods?
At the time of publication there is no advice from the UK Government on this matter, however ideally, to reduce contact we prefer bank transfer payments (your assigned technician will supply bank details on arrival).
What if I have symptoms, have been diagnosed or am self-isolating from coronavirus?
Most importantly, follow the latest NHS advice. If you have symptoms, have come into contact with the virus or have been asked to self-isolate please contact us immediately to cancel your booking / do not make a booking. Once out of your isolation period please recontact us to schedule a new booking.
Finances are tight right now, can you help me?
Yes, for all services of a minimum of £150 we can offer a short term interest-free payment plan through our partners’ Payment Assist.
What if I have more questions?
Please either contact your local technician or our HQ on 01293 769495 with any other COVID-19 related queries.
What happens next?
Our planning is constantly being updated in line with the latest advice from the government and the NHS as we monitor the situation. We’ll continue to update this page with further information as and when required.